![]() You did not agree to all the Refund Advance terms and conditions. If you didn't pre-qualify for Refund Advance, it may be because: Your federal refund was not 500 or more. I never received an email stating why I wasn't approved. First Century Bank NA will send you an email explaining why you weren’t eligible for the Refund Advance. with the reason for denial and contact information if you have additional questions about the decision. The TurboTax FAQ for the Refund Advance loan states that, if not approved, you can contact First Century Bank at the phone number listed on the rejection email to get details. If you weren’t approved, you will receive an email from First Century Bank, N.A. This includes physical and online stores. You’ll be able to spend the money anywhere Visa is accepted in the U.S. The rest of your refund (minus any TurboTax fees) will be loaded on the same Turbo Card as your Refund Advance, typically within 21 days from IRS acceptance. ![]() ![]() The temporary card info will work for 15 days or until you activate your physical Turbo Card, which will arrive within 5 to 10 business days of IRS acceptance and loan approval. We'll email you instructions on how to set up your Turbo Card account to start spending online. If you qualify for Refund Advance and are approved for the Turbo Visa Debit Card1, you’ll be notified by email of the approved amount and you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return. It's pretty frustrating and absurd that we would have to pay an extra fee to talk to a live person just to ask a question not related to filing our taxes. I have checked both my Spam and typical inbox.Īs many times as people have asked questions in this forum, there have been no direct answers on who we can reach out to about loan status or who the email sender would be. I haven't seen any correspondence at all. The verbiage on TT indicated you will see an acceptance or denial email within an hour of your refund being approved and if approved your advance on your card within 48 hours. Just spent closer to 2 hours talking to various Credit Karma representatives also to absolutely no avail. I spoke to a TurboTax supervisor for about an hour earlier and got nothing. The account balance is zero, I haven't received an email saying if my advance was approved or denied as of yet. I called First Century Bank who issues the advance payment funds earlier to find out that they had no receipt of application in their computer for me whatsoever. I have received emails about setting up my turbo card and have since completed that and have the physical card that is now activated. ![]() I can't seem to find any information as to who sends the approval or denial emails.Ī little background, I filed my return 1/16 was accepted 1/21. I read through all of the online info on the TT site. ![]()
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